The National Medical Excellence Program® provides support and services when you or a covered family member is facing a transplant or other complex medical procedure. The program can help you:
Aetna's Institutes of ExcellenceTM network is a group of health care facilities that have shown successful outcomes for transplants and other complex medical procedures.
The National Transplantation Program matches people who need organ or tissue transplants with facilities experienced in performing these services.
The National Special Case Program assigns a special case manager to work with you and your health care team in evaluating treatment options for rare or complex conditions.
The Out-of-Country Care Program helps coordinate care and benefits if you are admitted to the hospital for a medical emergency while traveling abroad.
You can participate in these programs by contacting Member Services. If you use a doctor who belongs to Aetna's network, he or she may also refer you to a program and make arrangements for you to participate if you are eligible.